Reservations:

• How do I secure my reservation?

  A nonrefundable, nontransferable deposit of $500 – $1,000 USD (depending on trip) is required to make a reservation. Once received, you will be provided with an updated invoice confirming your dates, deposit, and balance.

• Trip Insurance

  We strongly recommend dive accident insurance as well as separate dive trip/travel insurance. These policies can be purchased from DAN, DiveAssure, and a number or other agencies.

  There are no refunds for lost days of diving due to weather cancellations, natural disaster, trip delays, injury or equipment issues. Individual policies vary so check to ensure that you are covered in the event of unforeseen issues.

• What payment methods do you accept?

  We accept Credit Card, Paypal, Check, Money Orders, and Bank Wire. We accept credit cards in the form of Mastercard, Visa, and American Express.

• Is there any paperwork I need to fill out?

  All guests are required to fill out a Epic Diving Liability Waiver, which will be emailed to you ahead of your trip. You’ll be able to sign on a mobile device using a stylus or your finger, or sign on a computer with your keyboard.

Travel:

• What are the airport codes?

  NAS – Nassau International Airport, New Providence

  FPO – Freeport International Airport, Grand Bahama

• Do you provide pickup from Freeport Airport?

  Because of the large number of arrival times, we do not include transportation from the airport to the hotel and back. It is easy for guests to hop in a cab for the 45 minute ride to the marina resort.

• Can I fly direct to Freeport from the US

  Several airlines have regular flights between Florida and Freeport, Grand Bahama.

• What do I need to bring?

  We recommend guests bring their own toiletries, sea sickness medication, and insect repellent. The day time temperatures are pretty warm.  However, we suggest a light jacket for cool nights or after long hours in the water.

• What is the weather like?

  While we’d love to be able to predict the weather, it’s a difficult task. Here are some helpful indicators.

Diving:

• What is the season for Tiger Shark Encounters

  Our tiger shark diving trips from October through June. Although there are sharks here year-round, we schedule our dive calendar around the time with the greatest numbers of animals in order to ensure that guests have the experience they come looking for!

• What is the water temperature

• What level of dive certification do I need?

  All divers must be open water certified for our tiger shark diving expeditions. Night dives or other specialty dives require advanced certification.

Other:

• Are meals included?

  Our tiger shark diving packages include lunch on the boat, in addition to drinks and snacks. However, breakfast and dinner are not included unless otherwise specified.

• How can I contact you?

  The quickest way to reach us would be email: [email protected]